To Return a Product

Returned items must arrive back to us in their original, unused, unaltered, condition, and must be returned with the original tags and in their original protective packaging. All returns are subject to inspection before a refund is processed. Returned items that do not meet the above criteria or that are damaged in transit back to us may not be refunded.

To return an item(s) for a refund just send it to the address below with a copy of the order confirmation email and a written explanation of why the item(s) is being returned. A refund will be issued to the original form of payment once your return has been processed. Please note that we cannot refund the original shipping charges or the return shipping costs with the exception of faulty or incorrectly shipped items.

Returns should be shipped to the following address:

Dinesaw
Attn: Returns
Address: 118 Yong Fu Rd ,
Bao'an District,
Shenzhen

If you would like to inquire on the status of your return, please provide us with the tracking number provided by your mail carrier and your order number.

Returns can take between 1 to 7 days to be processed for refund from receipt at our facility.

To Return a Damaged or Incorrect Product

If you have received a damaged or incorrect item please email us within 14 days of receipt and include your order number and images of the damaged or incorrect item(s) you received. The return shipping cost will be covered by us or refunded to you. Refunded shipping costs will be for standard USPS first class or international carrier equivalent only and will be for no more than the total shipping amount charged to the customer when the order was placed. Packages sent back using expedited shipping will not receive a full postage refund.

For more information please email us at support@dinesaw.com.

Exchanges

Because of our fluctuating inventory we cannot offer exchanges at this time. If you would like to make an exchange we recommend returning your eligible item for a refund and purchasing a new item to exchange it.