Processing and Delivery Updates:

Pre-order

Orders with Pre-Order items will not begin to ship until all Pre-Order items are available.

Order processing delays are currently minimal, though you may experience delays of between 1 - 7 days on top of the speeds noted below. We want to get your order to you ASAP, and assure you we are doing all that we can to make this happen! As normal you will receive tracking information when your order is shipped. 

Shipping countries and delivery time

We cannot guarantee delivery by a certain date. We apologize in advance for any delays you may experience, and appreciate your patience. 

International shipping delivery delays on top of your estimated delivery date are currently between 1 - 8 weeks. 

The following countries/territories have suspensions on incoming postage and placing orders: 

APO/FPO/DPO addresses, Afghanistan, American Samoa, Angola, Bhutan, Brunei, Central African Republic, Chad, Costa Rica, Cuba, French Guiana, French Polynesia, Gambia, Guadeloupe, Guatemala, Guinea, Guyana, Laos People's Democratic Republic, Liberia, Malawi, Martinique, Mayotte, Mongolia, Panama, Papua New Guinea, Paraguay, Reunion (Bourbon), Rwanda, Sierra Leone, Sint Maarten, Solomon Islands, South Sudan, Sudan, Tajikistan, Timor-Leste (East Timor), Turkmenistan, Uganda, Uruguay, Western Samoa (Samoa), Yemen, Zimbabwe.

All other international destinations are likely to experience delays in customs processing and delivery but can still place orders through dinesaw.com

Change an Order

We are able to change the items or color once your order has been placed but hasn’t been shipped out.

Please contact us ASAP so we can attempt to hold the shipment so we can ship the items and correct color as you want. However, once the order has been processed by our fulfillment center, the changes may can not be made. You can return your order to us after you have received it, provided it is eligible for a return (See help section Returns & Refunds).

Cancel an Order

Please contact us ASAP to cancel your order. If your order has not been processed by our fulfillment center we will attempt to stop the shipment. We cannot guarantee a cancellation after orders are placed. You can return your order to us after you have received it, provided it is eligible for a return (See help section Returns & Refunds).

Order Processing

We are working hard to process and ship all orders as soon as they are received. Orders are processed and shipped Monday to Friday with the exception of public and national holidays. Our standard processing time is 1 - 3 business days. Orders “awaiting fulfillment” are being processed by our warehouse and will be shipped soon.

Tracking numbers are confirmed as soon as an order ships. Items in your order may ship separately to speed up processing, and you will receive tracking information for each part of your order.

We cannot guarantee delivery by a certain date. 

Payment Types

All prices are listed as USD. Conversion rates will be applied by your banking provider to your payment methods currency.

For now Dinesaw only accepts PayPal as the eligible payment method.

Product Availability

Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

 International Shipments

All orders received on Dinesaw will be shipped out from Shenzhen, China via Passport International Shipping.Carriers can change at any time. All international shipments may be subject to additional duties, taxes and other customs fees based on the destination country's taxes. We have no control over this and are not responsible for any of these additional fees. Please allow additional time for International orders to arrive due to customs processing delays. We cannot guarantee delivery by a certain date. For holiday orders, please order early to allow time for processing and standard shipping.

Orders shipped via Standard Registered Airmail (Duties May Apply) are Free of charge.

Orders shipped via DHL, Fedex, UPS Express Shipping method (Duties May Apply) are charged based on weight and value of goods, rate will vary.

Receiving countries may not have all shipping options available. All available shipping options will be presented to you when selecting shipping at your time of purchase. If an option is not available to you when making your selection we are unable to manually add it please choose an available option. 

Processing and Handling Notice: Please allow 1 - 5 business days on top of the shipping speed selected. Once your order is placed on our website, please allow for the order to be processed with a shipping label printed, prepared and packed, ready for shipping. Items in your order may ship separately to speed up processing. You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method. Thank you!

We cannot guarantee delivery by a specific date as delays may occur that are out of our control. For holiday orders, please order early to allow time for processing and standard shipping.  

Problem When Tracking Your Order

Please allow 1 - 2 business days from dispatch for your tracking number to show as accepted by the carrier (COVID UPDATE: All orders are handed to carriers with 1 business day of label creation. If an order is marked as label created it has been handed to the carrier by our fulfillment center but has not been scanned by them. Some tracking numbers are taking over 7 days to show acceptance into the carriers network and may not update or show movement/scans until delivery). We are unable to provide you with more detailed information at this time. Please try again later. 

If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order you can contact the carrier directly.

If when tracking your order you see it is being returned to us because the address was entered/formatted incorrectly at checkout, or the order was not collected in time, or that additional duties, taxes and other customs fees were left unpaid, you will receive a refund for the items within your order once they are received back at our warehouse. Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part. 

General Questions & Web Store Order Inquiries:
Contact us at support@dinesaw.com 

So we can better assist you, please include your order number and followed by the request in the subject line.

Examples:

• Order #0111 - Change product color
• Order #0222 - Cancel Order

Current average response time is 1 to 3 business days for a response to your inquiry.